Legal
Privacy Policy
Introduction
VantaLab is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information: When you place an order, we collect your name, email address, and shipping address.
Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behaviour.
Communication Data: If you contact us via email or our contact form, we retain records of correspondence only for the duration of the communication. All emails are deleted for privacy purposes once communication ceases.
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to your enquiries and provide customer support
- Improve our website, products, and services
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
- Send promotional communications (only with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties who assist us in operating our website, processing payments, and delivering orders.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
Data Retention
We retain your personal information only as long as necessary to complete and fulfil your orders. Once an order is completed and delivered, we do not retain your information longer than required.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
VantaLab
Email: support@vantalab.com.au